Friday, February 26, 2010
Webhosting is a highly competitive field where only those who provide quality service succeed . Quality support increases customer retention which is as important as new customer acquisition.
There is no hard and fast rule on how to provide support. However for a startup webhosting company, its better to be aware of the options available. This article would show how effectively support can be provided with the limited resources available. Many of the ideas and points in this article would help all those who are presently stuck up running their businesses from their homes to foray into this business in a organized way and make it big.
While deciding on how to provide the support, the same rules don't apply everywhere. Larger hosting companies should be handled differently from smaller hosts. If you are a newbie ask yourself the following questions.
1) How many hours can you spend daily for providing support ?
2) What is the level of technical skill you have ?
3) What is your support budget?
4) Are your clients more technically proficient than you are?
5) What are the technical services you would like to provide ?
The answers to the above question will help in deciding what support system is to be used . Lets see how the answers to each question would influence the plan.
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